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# How to Use the Guarantee (Refill) Feature in Case of Drop

At **Zefame**, certain services come with a **guarantee**, also known as a **refill**. This feature allows you to automatically and freely recover any lost results (views, likes, followers, etc.) after your order has been delivered. Here’s a simple guide to help you understand and use the refill system.
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## What Is the Guarantee / Refill?

When a service is marked as **guaranteed**, it means that if you lose part of the results after the delivery (e.g., TikTok views), you can recover them for **free** using our automated system.  
This only applies to services that include a guarantee (for example, “lifetime guarantee”), which is clearly mentioned in the service description when placing your order.
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## Steps to Use the Guarantee / Refill Feature

### 1. Go to the **ORDERS** Section
- Log in to your Zefame account.  
- Click on the** Orders** tab in your dashboard.

### 2. Locate the Affected Order
- Find the order where you noticed a drop (e.g., decrease in TikTok views).  
- Click on that order to view its full details.

### 3. Click the **Refill** Button
- At the bottom of the order page, you’ll see a button labeled **Refill**.  
- Click this button to request a refill.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/c/b/20cb065befd03a00/img2224_43czsm.jpg =325x393)### 4. Automated Verification
- The system will check if a real drop occurred.  
- If a drop is confirmed, a new order will be launched **automatically and for free** to restore the lost views, likes, or followers.
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## Conditions to Keep in Mind

- The **Refill** button can be used **once every 24 hours**. If you’ve already requested a refill, you’ll need to wait 24 hours before using it again.  
- The refill option is available **only for guaranteed services**. If the service has no guarantee, the button will not appear.  
- No refill will be triggered **if no drop is detected** by the system.